This Refund & Returns Policy sets out your rights when you purchase Wellaray Coffee from The Anchor Wellness Ltd, and the procedure for returning goods and obtaining a refund. Your statutory consumer rights are not affected by anything in this policy.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days without giving any reason.
The cancellation period begins on the day after you (or a person you nominate, other than the carrier) receive the goods.
To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement sent to us before the 14-day period expires. You may:
You may use the following form to notify us of cancellation, though it is not obligatory:
To: The Anchor Wellness Ltd, 14 Harbour Lane, London, EC1A 2BT / info@removeaiearth.world
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods: [description of goods]
Ordered on [*] / received on [*]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate
If you cancel your order, you must return the goods to us promptly and in any event no later than 14 calendar days after the day on which you notify us of cancellation.
Return address:
The Anchor Wellness Ltd
Returns Department
14 Harbour Lane, London, EC1A 2BT
You are responsible for the direct cost of returning the goods unless we agree otherwise in writing. We recommend using a tracked postal service and retaining proof of postage. We cannot accept liability for goods lost in transit on return.
Condition of returned goods: Goods should be returned in their original or equivalent packaging and in a resaleable condition where possible. If goods have been unsealed and cannot be returned for hygiene or health-protection reasons (e.g. sachets that have been opened and used), we may not be able to accept the return. This does not affect your statutory rights where goods are faulty or not as described.
If you cancel a valid order within the 14-day period, we will reimburse you as follows:
If the goods you receive are faulty, damaged in transit or not as described, you have additional rights under the Consumer Rights Act 2015, including the right to a repair, replacement or refund. Please contact us within a reasonable time of discovery:
We may ask you to provide photographs of the damage before requesting a return. Return postage for faulty goods will be covered by us.
If you contact us to cancel your order before it has been dispatched, we will cancel the order and process a full refund promptly. There is no charge for pre-dispatch cancellations.
The 14-day right to cancel does not apply to goods that have been made to your specification or are clearly personalised, or to sealed goods which are not suitable for return after opening due to health protection or hygiene reasons - where the seal has been broken after delivery. If you are unsure whether your circumstances qualify, please contact us before returning.
For any returns or refund enquiries:
The Anchor Wellness Ltd
14 Harbour Lane, London, EC1A 2BT
info@removeaiearth.world
+44 20 7946 0821
Mon-Fri, 09:00-17:00 GMT
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